(Except Instruments) If you are not fully satisfied with any of our products, you may return the item for a refund of the purchase amount. The product must be in original “as sold” condition returned freight prepaid. We must receive the item within 30 days of the invoice date. Refund amount will be for the price paid for the item only and will not include any freight charge. Please contact us to obtain an RA.
OUR INSTRUMENT RETURN POLICY: ALL INSTRUMENT SALES ARE FINAL. Once payment has been processed, instrument purchases are not eligible for refund. Exchanges can be made for items of equal or greater value for up to 15 days from invoice date.
When dealing with natural products such as pads and cork, you must accept or reject the entire order. You may not return only the portion that does not meet your specifications.
Collection of Information We collect personally identifiable information like names, postal addresses, email addresses, etc. when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request, process your order, and/or to add you to our mailing list.
Cookie/Tracking Technology The site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology is useful for gathering information such as browser type and operating system, tracking the number of visitors to the site, and understanding how visitors use the site. Cookies can also help customize the site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information.
Distribution of Information We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.
Commitment to Data Security Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from our site allow you to opt out of further mailings.
Technology Used to Protect Your Privacy We use the latest SSL Server Certified 128-bit encryption to protect your data. J.L. Smith & Co, Inc protects you and your information by using a Secure Socket Layer (SSL). SSL transparently encrypts the data between your browser and our server so we can better process credit card orders and protect sensitive personal information.
The term ‘Flute World’, ‘us’, or ‘we’ refers to the owner of this website whose main office is located at 901 Blairhill Rd. Suite 400 Charlotte, NC 28217 USA. The term ‘you’ refers to the user or viewer of this website.
The content of this website is for your general information and use only. It is subject to change without notice.
Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance, graphics, and photography. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
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