• (Except Instruments) If you are not fully satisfied with any of our products, you may return the item for a refund of the purchase amount. The product must be in original “as sold” condition returned freight prepaid. We must receive the item within 30 days of the invoice date. Refund amount will be for the price paid for the item only and will not include any freight charge. Please contact us to obtain an RA.
  • OUR INSTRUMENT RETURN POLICY: ALL INSTRUMENT SALES ARE FINAL. Once payment has been processed, instrument purchases are not eligible for refund. Exchanges can be made for items of equal or greater value for up to 15 days from invoice date.
  • When dealing with natural products such as pads and cork, you must accept or reject the entire order. You may not return only the portion that does not meet your specifications.